DS
Devina S
1 reviews | Active since Jan 2012
01 Jan 2024, 09:57
Samsung zflip phones are low quality!!!
I bought a zflip 3 from vodacom on contract. 3 years later screen has disintegrated. Now i recently got a zflip 4 under a year. Screen shows signs of disintegration. Why are these phones sooo expensive but of such low quality? I have all samsung appliances and phones for 30 years and this is of lowest quality at such high prices. Am very disappointed that i have to spend time money and inconvenience to have these repaired as I use my phones for everything!
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Jan 2024, 07:43Good day Devina
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply02 Jan 2024, 07:43
Official
Good day Devina
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
DS
Devina S's updateReviewer Update
02 Jan 2024, 14:48So much for Samsung calling!!!! They do not care. They phone to say take the phones in for repairs as if i am an imbecile!!! Point is the phones are defective!!! Your quality is down the drain!!!!!
DS
Devina S's update02 Jan 2024, 14:48
Reviewer Update
So much for Samsung calling!!!! They do not care. They phone to say take the phones in for repairs as if i am an imbecile!!! Point is the phones are defective!!! Your quality is down the drain!!!!!
DS
Devina S's updateReviewer Update
03 Jan 2024, 09:58This is laughsble! You are first line of defence not customer service!!!
DS
Devina S's update03 Jan 2024, 09:58
Reviewer Update
This is laughsble! You are first line of defence not customer service!!!