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franceline G
1 reviews | Active since Jun 2014
12 Sept 2023, 15:35
Samsung Zflip not good
I bought Samsung Z flip 3. The phone make a buble and black mark on the fold, the black mark is not on the screen ONLY there where thw phone flip.. The phone is less then a year... Now the repair Centre quote me R9800 to fix the phone.. I feel this is a mechanical problem cause if the phobe fell why the whole should be black or cracked... I am also a Sales Consultant at a mobile store and do have a lot of customers always ask how is the phone cause the need to upgrade. My answer will be my experience and that is that... Moral of the story im not the only one, we have three clients booked they phones in for the same issue.
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Replies (2)Samsung South Africa's replyOfficial
12 Sept 2023, 15:37Good day Franceline
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply12 Sept 2023, 15:37
Official
Good day Franceline
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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franceline G's updateReviewer Update
14 Sept 2023, 11:45I am still not happy with the level 9f service i receive from samsung, my phone didn't fall i want my phone fix as the flip have a machanical problem. I will not leave this matter.. Cause i am not the only client with the same problem... Samsung just called me tell me i must take my phone to samsung store which is more than 100 kilometers but they can't garentee that they will fix my phone.. My probleme i don't mind to take my phone but than they told me sorry we can fix the phone who will pay my petrol?...
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franceline G's update14 Sept 2023, 11:45
Reviewer Update
I am still not happy with the level 9f service i receive from samsung, my phone didn't fall i want my phone fix as the flip have a machanical problem. I will not leave this matter.. Cause i am not the only client with the same problem... Samsung just called me tell me i must take my phone to samsung store which is more than 100 kilometers but they can't garentee that they will fix my phone.. My probleme i don't mind to take my phone but than they told me sorry we can fix the phone who will pay my petrol?...
