Samsung Zflip 3 service

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THIS IS AN ABSOLUTELY INSANE SHOW SAMSUNG IS RUNNING, VERY VERY BAD SERVICE!!!!!!!!

I have owned two Zflip 3's and both gave me screen protector issues which even the service centers cannot repair they then opt for a screen replacement and the issue is that the phones will be less than 5 months when I encounter these issues, with my current Zflip I encountered the same issue and I told them I will not have my screen replaced when it's just new they agreed and logged the exchanged I was called by Tshepo Mohuba on Thursday and he told me that he will get my phone delivered before midweek. On Monday I sent him an email asking for an update and his response changed from getting my phone delivered before midweek to awaiting approval, this is strange because after Tshepo called Vaughan called confirming that I will be getting my phone however I will be getting a different colour because they were out of stock. This is supposed to be a flagship device but the service is just poor and appalling I have never encountered such, I received the worst call from a Vaughn who hung up on me and was outright rude, I have lost out on business and valuable work time as all of my contacts are on the Samsung cloud which I cannot access without a Samsung phone. SAMSUNG DOESNT CARE ALL THEY WANT IS YOUR MONEY AND THEIR AFTER SERVICE IS INSANE!

PERHAPS I SHOULD TAKE THE LEGAL ROUTE OR GO ON ALL MY SOCIAL MEDIA PLATFORMS TO ADDRESS MY DISSATISFACTION WITH THE PRODUCT MAYBE I WILL BE HEARD