NE
Nelis E
1 reviews | Active since Aug 2013
07 Dec 2018, 15:16
SAMSUNG ZERO SERVICE
SAMSUNG SERVICE CENTER The Grove Mall Pretoria
My screen was cracked and had it replaced by Samsung Service Center 1. When I received my phone the was finger prints on the inside of my phones camera back cover. I had to drive back all the way from Centurion to give them the phone back. 2. When I came there there was dust on the lens and someone touched the camera lens. I drove all the way from Centurion to get my Phone 3. On the third attempt the camera did align up with the back cover the back cover didn't align up with the phone and the camera lens is still dirty.
It is called a Service Center, Your google rating is 1.5 Stars do you think this is acceptable?
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
07 Dec 2018, 15:18 Good day Nelis
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply07 Dec 2018, 15:18
Official
Good day Nelis
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
07 Dec 2018, 15:51Good day Nelis
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Samsung South Africa's reply07 Dec 2018, 15:51
Official
Good day Nelis
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
