SF
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1 reviews | Active since Feb 2017

20 Nov 2017, 04:22

Samsung Z4 OS Tizen

Good day

I purchased a Samsung Z4 handset from Edgars Active less than ONE WEEK ago. Once i started using it i only then realised that the phone wasnt using the ANDROID OS but SAMSUNG's Own called "tizen". Im truly dissapointed in the phone. I cant even download or install proper apps like one does with the Android OS. There isnt even a clear indication that the phone uses another OS other than Android. I keep getting errors when installing apps like whattsapp and facebook and Yes i did reset my phone once already and still the same error. Is there a way to return this handset since its within the 7 day "warranty"? if NOT how will this issie be resolved.

thank you

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Nov 2017, 08:56
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA