JD
Juliana D

1 reviews | Active since Oct 2024

06 Nov 2024, 08:34

Samsung Z4 flip

My choice in mobile phone was ALWAYS Samsung for as long as I can remember. So when Samsung came out with their Z4 flip, I made sure that I got mine. August 2024 was 2 years. YES, that's how long the phone will last. Just out of warentee period. Never, ever buy the flip or the fold for that matter, it is a very costly investment and it will last 2 years. After that period you can't close the phone as it switch off. When you start looking at reviews around the world, you will see everyone have the same problem. And here I was boasting about the extreme innovation of Samsung. You can't even attempt to fix it as it is too pricey. Wow Samsung, I am ashamed to be your customer for over 20 years.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Nov 2024, 08:37
Official
Good day Juliana , 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM