AW
Aresh W
1 reviews | Active since Feb 2019
24 Feb 2022, 15:55
Samsung Z3 flip think twice
I had upgraded my cellphone on the 17/02/2022. Today is the 24/02/2022. It has been exactly two weeks. I opted for the Samsung Z 3 flip. Within these two weeks the phone heats up terribly to an extent where you cannot put it close to your ears. I contacted the service provider and the repair center. It appears that a R 24000 has to booked in to be repaired leaving me without a phone. Even though the phone is brand new, Samsung doesn't replace your phone at all. It has to be repaired 3 times which is absolutely ridiculous. Please be careful when purchasing this phone. It seems troublesome, but what worse is that you are left without a phone. iPhone still a better phone. Think twice before getting this phone.
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Replies (1)Samsung South Africa's replyOfficial
24 Feb 2022, 16:00Good day Aresh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply24 Feb 2022, 16:00
Official
Good day Aresh,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
