TH
Tony H

1 reviews | Active since Jan 2013

24 Aug 2022, 09:59

Samsung Z3 Flip screen fold failure - Samsung not taking responsibility!

Telkom provided a Samsung Z3 Flip mobile device, and, even after querying if the fold in the screen would be a problem, was told that there was a 12 month warranty on the screen. The screen has developed a crack along the fold after it initially discoulered to a milky line. Telkom now claim it is out of warranty after sending it to Samsung who then outsourced the device to a 3rd party who have estimated the repair at just over R10k, and, if I don't accept the estimate I have to pay to have the device returned to me!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Aug 2022, 10:00
Official
Good day, Tony. 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^JL