MD
Marcello D
1 reviews | Active since Jan 2022
26 Nov 2023, 12:46
Samsung Z fold
I had purchased a Samsung Galaxy Z Flip 4 6 months back and was told that I can flip the device a 100 times a day for 5 years without experiencing any issues with the device. I have not even flipped the device as much as was advised and my device has now a lcd or white line through the middle of the screen which is causing the entire screen to dim.
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Replies (2)
Samsung South Africa's replyOfficial
27 Nov 2023, 07:12Good day Marcello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply27 Nov 2023, 07:12
Official
Good day Marcello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
MD
Marcello D's updateReviewer Update
09 Jun 2026, 15:31Hello, I have experienced the same issue again where the screen just completely blacked out with the ink from flipping the device this is the third time this has occurred
MD
Marcello D's update09 Jun 2026, 15:31
Reviewer Update
Hello, I have experienced the same issue again where the screen just completely blacked out with the ink from flipping the device this is the third time this has occurred