iF
ian F
1 reviews | Active since Jun 2013
01 Dec 2020, 12:58
Samsung Z Flip known Defect
Samsung, after 31 days of trying to ignore me, 5 separate no reverts from call center, and a clear loophole in customer handling and bizarre short coming in technical design, has finally said they will not assist in repairing a known issue with their R35000, Z-Flip cellphone screen which delaminates at the fold. This, although multiple staff members in their retail store The Digital Experience are aware of this "known defect" they continue to shift blame and take the risk of reputation damage over acknowledgement of known flaws... hmmm... This has secured the fact that no Samsung products will ever enter my house or pocket again.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
01 Dec 2020, 13:07Good Day Ian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply01 Dec 2020, 13:07
Official
Good Day Ian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
iF
ian F's updateReviewer Update
01 Dec 2020, 13:16I have been through escalations, and the tech department or whoever assesses the phone has found they because of other damage on the phone the known screen damage (on the flip "plastic" side of screen ) is not a known defect , but my fault. The damage "delamination" at fold occurred before the subsequent glass damage.
iF
ian F's update01 Dec 2020, 13:16
Reviewer Update
I have been through escalations, and the tech department or whoever assesses the phone has found they because of other damage on the phone the known screen damage (on the flip "plastic" side of screen ) is not a known defect , but my fault. The damage "delamination" at fold occurred before the subsequent glass damage.
iF
ian F's updateReviewer Update
01 Dec 2020, 13:26Don`t call me to reinforcing the previous decision made that you wont help. Rather get a second "accurate opinion". and contact me with a solution to your known design defects.
iF
ian F's update01 Dec 2020, 13:26
Reviewer Update
Don`t call me to reinforcing the previous decision made that you wont help. Rather get a second "accurate opinion". and contact me with a solution to your known design defects.