1 reviews | Active since Jul 2011
Samsung Z Flip - DO NOT BUY
In January 2022 I purchased a Samsung Z Flip 3 (SM-F711F). In November 2023, the hinge needed to be replaced as the phone would not open 180 degrees (repaired successfully and covered under the Samsung warrantee). Four days ago (07/04/2024), the entire display panel stopped working due to a crack along the fold of the screen. When taking it back to the TygerValley outlet, I was quoted R9999.00 for the repair and replacement of the screen as the phone is 3 months out of warrantee. Now if the repair was due to negligence or accidental damage I could understand but this is not the case. It is due to a feature of the device (the fold) causing the display to malfunction. In my opinion, this repair should have been covered by Samsung regardless of the warrantee. Weather it was due to the previous hinge repair or simple ware and tear... 2 years should not be the life expectancy for a screen for a device of this price and caliber.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
