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Sabie L

1 reviews | Active since Jan 2022

12 Jan 2022, 21:45

Samsung Z Flip December promotion (R3000 voucher never received)

Samsung promotions

I'm extremely upset about the extremely poor service I received from Samsung and Cell C Three Rivers. I purchased a Samsung zflip on the 17th of December. During this time Samsung was running a special. Buy a Samsung zflip from the 6th of December and get a R3000 voucher.

After purchasing the phone at the cell c three Rivers the store assisted to claim for the R3000 voucher. A few days later I received an SMS from the Samsung promotions team wanting to confirm my IMEI number.

I sent it with my email registered for the promotion and with my work email.

For weeks I followed up with Samsung promotions and I was taken from pillar to post until on consultant eventually confirmed that the email address registered for this campaign was not mine

I begged and pleaded with Samsung to send the voucher to my correct email address. I was told i forfeited the voucher.

After many screaming matches with the consultants I was given an email address to request they rectify this and send my voucher.

My email was not even acknowledged and I still don't have my voucher.

I feel this is false advertising from Samsung.

I wish to warm consumers of this **** run by Samsung SA.

Appalling customer service from Samsung SA

Extremely unhappy customer. 🙁

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply13 Jan 2022, 07:47
Official
Good morning Sabie , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^NM  

Samsung South Africa
Samsung South Africa's reply13 Jan 2022, 08:55
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
 
 
SL
Sabie L's update13 Jan 2022, 13:23
Reviewer Update
Good Day

My email address is *** I still don't have the email or Sms

They keep on sending it to *** that's not my email. Then to ***

Then today I phoned they say they sent it to My correct email ***

I switched off my phone several times I still don't have the email or sms with the voucher

Please just admit this is a ****... I'm extremely upset 😡
SL
Sabie L's update13 Jan 2022, 14:19
Reviewer Update
I checked my spam emails and still nothing. No sms plz don't close this query its not resolved. No one from your team called Me
SL
Sabie L's update13 Jan 2022, 15:46
Reviewer Update
I'm really concerned that a big company like Samsung would run a **** like this. Making it impossible for people to redeem vouchers they advertised. They outsourced it to buy and get and the consultants lie and keep on saying your voucher was sent. Knowing very well they haven't sent it. Samsung team then closes the query without confirmation with the client if they indeed received the voucher.

When you ask for a screen shot of the email sent they have none. When you ask the time it was sent they don't know.

Someone from buy and get after writing to hellopeter keeps on calling to check if I received the bogus 🙄 voucher.

Guys don't fall for this ****... there are no vouchers. This is just false advertising on Samsung's part.

I shall be contacting the media about this **** run by Samsung.

Really disappointed. Such a big brand not caring about their reputation.