LN
Larissa N

1 reviews | Active since Nov 2016

08 Oct 2022, 16:48

Samsung z flip 3, screen cracks down the middle after few months and no one wants to help

I got a samsung z flip 3 in Oct 2021. The screen protector came loose after 2 months. I got another screen protector. On the fold I saw there is what looks like a tear. So I pulled of the protector and saw that it was on the screen. I took out the samsung care plus when I got tho phone Oct 2021. Hence I went to Samsung Menlyn to assist. They said its the protector and only Samsung at mall of africa can help. So I went there just so samsung mall of africa can tell me it is indeed the screen but they dont do warranty repairs and I must go back to samsung menlyn. So now I am being sent between the samsung shops. And my flip screen is cracking on the flip from wear and tear. I will not advise anyone to get a flip phone. They dont even last a year. And even with samsung care non of the samsung shops could help me to fix my screen.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Oct 2022, 07:40
Official
Good day, Larissa, 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^JL