Hellopeter
Share Your Experience
VN
Violet N

1 reviews | Active since Dec 2017

19 Oct 2022, 11:28

Samsung z flip 3, screen cracked in the middle-phone still under warranty

I bought a Zflip 3 on the 4th of December 2021 and beginning of September 2022 I started hearing plastic like sound when I Open it, I thought it's a screen protector cover. I started to shop around up until on the 1st of October 2022 when it starts to show a black ink on center and started to be unable to use it. I immediately took it to Telkom Mall of Africa so that they help since I bought it at Telkom store since well it has 2-year warranty.

My phone was always in an original Samsung phone protector cover that I paid R500 so that it does not get damaged.

To my surprise I received a message from the repairer that it is no longer covered by warranty and I should pay 8k. They say it was dropped and was physically damaged due to negligence. I also asked for a proof that I dropped it. Honestly how can I be careless and don''t care about the phone that worth more than 20k. Now I am told to pay R200 plus to release it from the repairer. I will never ever again purchase any product from Samsung because the customer service doesn't care they told me to refer my matter to the Consumer goods and services Ombudsman. I even took it up with Samsung Africa CEO Escalations Team still same response.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply19 Oct 2022, 11:38
Official
Good day, Violet,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA 
;^JL
VN
Violet N's update20 Oct 2022, 09:12
Reviewer Update
The response I got was not good enough and satisfactory, I feel very undermined!!! I bought a Samsung brand phone not Consumer goods and services Ombudsman brand. I was expecting Samsung to resolve it not any other party. My phone is still under 2-year warranty, and I only bought it in December 2021, and I expect a good service from you. The fact that there are so many reviews about the center crack of Zflip screen should raise concern about the item itself. All I am asking for is to have my phone fixed.