BA
Bash A
1 reviews | Active since Sept 2009
04 Mar 2022, 09:28
Samsung - Your Service is wanting
For an international brand, your services are simply not up to standard. You have pushed me from pillar to post and I had to waste many hours of my time, burning fuel and paying for parking at various shopping centres, because you simply do not have a view of where your simple service centres are. Secondly, you qoute me for a repair which is higher than a new device and you cannot explain the reason for this. Thirdly, you undertake to give me writting a reponse and it is a week now and I have not received anything.
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Replies (2)
Samsung South Africa's replyOfficial
04 Mar 2022, 09:31Good morning Bash,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply04 Mar 2022, 09:31
Official
Good morning Bash,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
BA
Bash A's updateReviewer Update
04 Mar 2022, 14:39I have read your response and it has not addressed my issues. You display the same behaviour as in the many conversations I had with Samsung. You just skirt the issues and being disingenuous. Please can you respond to each point please as specified in my complaint. I cannot be explicit than this.
BA
Bash A's update04 Mar 2022, 14:39
Reviewer Update
I have read your response and it has not addressed my issues. You display the same behaviour as in the many conversations I had with Samsung. You just skirt the issues and being disingenuous. Please can you respond to each point please as specified in my complaint. I cannot be explicit than this.