1 reviews | Active since Dec 2018
SAMSUNG YIU SHOULD BE ASHAMED!!!
We have 3 years warranty remaining on our fridge/freezer. Samsung first tried to tell us it is out of warranty but unfortunately for them it has a stcker on the fridge!!! After endless calls & sitting without a fridge for two weeks they finalky managed to nstruct a comoany in PE to deal with it. They came to repair on Friday midday. We paid the R2200 fee but 3 hours later the fridge was once again not working!!! My husband heard the one technician stating that a switch was faulty but they nonetheless priceded with the installation of the new processor. Did that switch cause the compressor to once agsin seaze?? Who knows but now we are back to square one!!!! We are Sassa pensioners 70 & 80 years old, living in a small town with a limited budget but what does Samsung care!!! We have lost all our monthly food provision as we could not afford insurance in order to be able to claim damages. My husband is sickly and the spare money we had for medical expenses we have now had to use for repairs. Shame on you SAMSUNG!!!! There are very good repair companies in Port Elizabeth but you obviously decided to approach the cheapest *********** bunch!!!! We will never support Samsung again and if this is not repaired asap We will contact the Consumer Protection Board and all the media!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
