SAMSUNG WORST SERVICE EVER RECEIVED

<p>We bought a Samsung Fridge 3 and a half years ago. In the first year the fridge broke and it was the mother board. There was no charge. 3 years later the fridge just stopped working out of warranty now a double side fridge and freezer over 10,000. We have been fighting with Samsung for 3 weeks and eventually the guy came to assess the fridge today. Samsung was more worried about the R570.00 call out fee arrangement than fixing the fridge. THE WORST SERVICE, NOT CUSTOMER SERVICE ORIENTATED MONEY ORIENTATED. They first told me R450.00 but they made sure to cover for the agent did not add the other fees so we had to pay the R570.00. We have emails, calls as proof. Today it was said no gas and leakage and a rusting pipe which is galvanized and they will replace it with copper and we will have to pay for that as well. SAMSUNG GAVE ME A FAULTY FRIDGE AND I HAVE TO PAY FOR THEIR FAULTY FRIDGE EVEN THOUGH WE PAID over 10,000. I had a side by side Fridgemaster for 15 years with no problems gave it away and bought me this JUNK FRIDGE. Food went off, we had to buy a Bar fridge to keep us going costed us 1.700.00 but SAMSUNG DONT CARE AT ALL. i WANT THE WHOLE WORLD TO KNOW ABOUT THE SERVICE. I HAVE PROOF OF SAMSUNG AUSTRALIA. MY BROTHERS FRIDGE BROKE 6 YEARS OLD THEY NEVER CHARGED FOR CALL OUT FEES AND REPLACED IT WITH A BRAND NEW FRIDGE, WHY CANT SAMSUNG REPLACE THIS PIECE OF ******* THEY SOLD TO ME. I AM SO DISSAPOINTED IN THEM AND ADVISE EVERY BODY OUT THERE TO NEVER BUY A SAMSUNG FRIDGE. The lady Romana that called me said are you happy with the arrangements and I said I AM NOT A HAPPY CUSTOMER AT ALL BUT TO HAVE THE FRIDGE FIXED I HAVE TO PAY THE CALL OUT FEE AND THE FEE TO HAVE IT REPAIRED BUT I MADE SURE I REPEATED IT I AM AN UNHAPPY CUSTOMER. i HAVE THE CALL RECORDED. iI will take this a step further as THEIR SERVICE IS PATHETIC</p>