Samsung Worst Experience I have had Disgusting very Poor

Where do I begin. New S21 FE Samsung Mobile was delivered to me by Ram Couriers on the 21st of Jan 2022 after a terrible process and shocking interaction with Cell C customer services center. I used the mobile for a few days and noticed that the mobile was overheating. I had tried reporting the issue to Cell C however they had given me a very hard time. I called the person who processed the deal for me his name is Moses who is a Manager at Cell C Mall of Africa who was not at all helpful. I tried to explain that I wanted a replacement phone as it was Brand new however he wanted me to book it in for repairs. I explained that the device is Brand New, I just took it up few days ago why would I want a repaired phone, I asked to speak to his manager which to date I am still waiting for him/her to call me. Poor experience. I eventually reached out to Circle 7 repair center at Queen Nandi Drive, I had to leave work and drive a distance for help, Tech team to check up for overheating, their testing stated that there were no issues. I insisted that there was a fault due to the fact the phone was overheating. They responded with stating that I had to many apps opened “Strange because I did not”. I switched all apps off, went into my car put my air conditioning on and allowed the phone to cool down, went back into the repair center and showed them that the phone was cooled down and made 1 call thereafter. immediately after that call the phone was hot again. They took the phone in and stated that they will book an exchange, I waited for some time then received a call to state that the device was ready for pick up. I drove again to Nandi Drive only to realize that they were giving me the same device even though I asked for an exchange and they booked for an exchange. I then spoke to their manager who was rude and eventually got to speak to the Site manager Sanjay Bhagat, he was helpful and took the device back in and later on after a couple weeks he confirmed that there was in fact an issue with the mobile “Exactly what I stated at the start. I had to follow up on my own, use my airtime, take time of work drive up and down, get abused on calls by staff dropping my calls, No one was giving me the customer experience that they should have. I had asked for compensation which I feel is due to me because I spent a lot of money on air time, Petrol and also, I had no device for almost a month. the time that I spent on calls and my fuel that I had used to travel back and forth only to receive a Sterilizer box which is of no use to me. How does that compensate for my driving around? I had also stated to your consultants that it was of no use to me. I would like my complaints to be taken seriously and I would like to get proper compensation. I have emailed Samsung and yet to get a call to resolve my query .