SAMSUNG. Worst customer service on EARTH.

Worst customer service I've ever experienced, and that for a supposedly 'premium' brand. I took in a computer gaming monitor which was faulty on the 2nd of July 2020. It's now more than SEVEN MONTHS and no one has a clue where the replacement is!!

I followed up numerous times last year, and this year, and everytime the buck gets passed or covid is blamed. The store at the Grove mall Pretoria blames the Samsung exchange and the exchange blames the store. Store says they 'll follow up, then another week goes by ... Nothing.When I phone the exchange, same story. An infinite loop of incompetence. I'm at my wits end. Service order number the Grove branch ***.

I spoke with Refilwe at exchange office today, and after almost an hour on the call, we are still in the dark as to what is going on. He said he'll phone back, but what's the chance? Velaphi Nkosi personally took my monitor into the repair room at the store at the Grove. I've phoned him today, and he says he is not working there anymore.

PLEASE get your freaking act together SAMSUNG.