TK
Tamlyn K

1 reviews | Active since Oct 2023

01 Feb 2024, 12:48

Samsung worst customer service ever!!! They laugh at people who spend their hard earned money on their expensive products.

Never in my life have I been treated like, samsung is the worst, all they care about is money but they cannot fix your issue. My washing machine has the ugliest spots on and they claim I did it and I know I did not. Now to get my issue solved we have been at it since MAY 2023. Aashiq the guy at the repair centre even laughed in my face when I inquired about my washing machine. The manager at Samsung told me they cannot assist me unless I pay and I refuse because the technician came to my house twice with the incorrect colour panel, then suddenly my panel was stuck somewhere in Korea for about 6 months and nobody did any check up just brushed me off by saying oh it's still in Korea. I'm so tired of this struggle.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Feb 2024, 13:15
Official
Good day  Tamlyn,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^KK