SAMSUNG WORST CUSTOMER SERVICE

I phoned on Monday to inform them my TV does not want to power on- I gave them all the details necessary. I was told that an appointment will be booked within 3 working days. It is now Thursday, I got a notification to track my request - the “date requested” is for the 4th of March!?!? Today is the 2nd?? And I requested it already 4 days ago? WTH. And meanwhile I’m sitting without a TV. When I booked my GHD for repair, before I could even realise that my straightener was gone - it was already replaced with a new one… THAT IS SERVICE. Samsung can maybe catch a tip or two from them!!! From the day I logged a complaint online to it being replaced took 2 days. Its been 4 days now with samsung and the ticket is only being “requested” in another 2 days time, so WHEN THE HELL ARE THEY ACTUALLY GOING TO DO SOMETHING ABOUT IT???