Samsung worst client service

I have sent in a unit for repairs on 01/07/2020. I hear nothing from them. From the 13 July i follow up. They said still they dont have an answer. 15 July replacement unit approved. I called in numerous times only to hear that Covid blah blah blah and the deparment needing to take further action con only be reached via email. I accepted that answer after callimg in almost every day since the 17th July. Now i am furious. Poor poor poor service from a top notch company. Extremely disappointed and disgusted in service received from Samsung.