SC
SUE C

1 reviews | Active since Oct 2015

11 Jun 2020, 09:42

Samsung , WORST BRAND TO BUY

I had LG for 15 years and never did i had to repair my tvs, fridge, freezer, dishwasher or tumble dryer.. in 2019 i thought it was time for an upgrade so I replaced all my outdated 15 year old LG equipment with all samsungs latest items. My items are not even 1 year old and the Samsung 75” smart tv that refuses to stay connected to the internet, the dishwasher doesn’t wash the dishers even if i pre rinse by hand all my dishes comes out with sand grains on them, my tumble dryer is dead and only switches on occasionally when its wants to even then it gives error messages of HE, my dishwasher error message is HE aswell, and my washing machine stops while washing giving a de error although the door is closed. The washing machine doesn’t rinse the soap of properly i have to always to an extra rinse and spin. The repair center can never ever send out someone to fix the items. Because i dont have insurance i had to pay for my samsung fridge repairs myslef and samsung sent out the same person over 11 times and each time i had to pay for repairs not covered bu Samsung warrenty, the fridge has just stopped making cold and freezer has stopped freezing. They said it was a gas leak, so its my fault. But they charged me based on their assumptions in the old end we found out is was gas that was stuck in the pipe. I already replaced my Samsung double door with a LG fridge and now will replace all my other back to LG

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Jun 2020, 09:43
Official
  Good day
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
^SS 
SC
SUE C's update21 Jun 2020, 06:41
Reviewer Update
You have notes my comments and Samsung phones me everyday to tell me they are sending out someone to assist me and it still hasn’t happened my reference ***