1 reviews | Active since Dec 2017
SAMSUNG - WORST AFTER SALES SERVICE - EVEN WHEN YOU BUY A FLAGSHIP PHONE.
I bought a Samsung S22 Ultra 6 months ago. Worked perfectly until about a month ago. Started having intermittent issues, not recognizing sim cards, apps crashing etc. Took it to Samsung Clearwater where it had to be booked in - stating repairs takes 2 days to 2 weeks max. Phone them after a week - they have to replace the motherboard, it will take another week. No phone calls from them whatsoever. Another week later - oh they haven't received the motherboard yet (Friday), they are receiving it on Monday so the phone will be ready by Wednesday. I tell them I can't wait any longer, I depend on my phone, that is why I bought the top of the range phone for almost R30k - so I don't sit without a phone. Oh no, If they have to request a new phone it will take another 3 weeks.
Phone them again Monday - still no motherboard, but still on track for Wednesday. No feedback whatsoever from their side. Tuesday - phone them again - they have the motherboard, I can collect on Wednesday. Wednesday - rush from South of Jhb to go collect phone, phone them when I'm almost there, oh no, it's not ready, their system is down. Still no phone call from them. The Technical Manager promises me, he is busy sorting out the system - he will have my phone delivered by lunch time on Thursday. Thursday lunchtime - phone call from tech manager's assistant - oh the phone is now in Eastgate, but their system is also down. So hopefully by the end of today.
Bottom line - it's 3 weeks without a phone for which I paid a **** ton of money, no attempt from Samsung to assist in helping get a replacement phone or even giving feedback without me having to phone them. I have never received such bad after sales service in my life and SAMSUNG SIMPLY DOES NOT CARE ABOUT THEIR CLIENTS AT ALL!!!!!
#SamsungSA #SamsungClearwater #SamsungShocking
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Enquiry ***
It is once again 24 hours later and still no feedback from Samsung SA, Samsung Clearwater, Mohammed the Technical Manager or Washington - his 2iC.
Yesterday you rep**** and stated that my phone was only booked into the service center on the 24th - I responded with proof that it was booked in on the 8th. NO RESPONSE.
I have since also responded several times on my hello peter post - again no response. I am tired of fighting - but I'm not paying for a phone I don't even have.
I respectfully give you until close of business on Monday the 31st of October to provide me with a new Samsung S22 Ultra Dual Sim - or my whole file on this matter will be going to every news publication and blog I can find. I will also post and publish a challenge to all of your opposition to do better and I will put as much effort into praising them as I will put into exposing what your brand really is.
I am deeply saddened and disappointed that a huge brand that I have supported for many years cannot even respect their customers and their property enough to pick up the phone or send an email.
I am once again attaching proof that you have been in possession of my phone since the 8th of October 2022
Enquiry ***
It is once again 24 hours later and still no feedback from Samsung SA, Samsung Clearwater, Mohammed the Technical Manager or Washington - his 2iC.
Yesterday you rep**** and stated that my phone was only booked into the service center on the 24th - I responded with proof that it was booked in on the 8th. NO RESPONSE.
I have since also responded several times on my hello peter post - again no response. I am tired of fighting - but I'm not paying for a phone I don't even have.
I respectfully give you until close of business on Monday the 31st of October to provide me with a new Samsung S22 Ultra Dual Sim - or my whole file on this matter will be going to every news publication and blog I can find. I will also post and publish a challenge to all of your opposition to do better and I will put as much effort into praising them as I will put into exposing what your brand really is.
I am deeply saddened and disappointed that a huge brand that I have supported for many years cannot even respect their customers and their property enough to pick up the phone or send an email.
I am once again attaching proof that you have been in possession of my phone since the 8th of October 2022