Samsung-worst after sale services received

I purchased a Samsung washer and dryer in August. The dryer was never opened. Samsung Customer Service clearly told me I had 30 days to return it. When I tried, Samsung refused, claiming a 14-day policy, and then said their staff “made a mistake.”

This is misleading, unfair, and unacceptable. Customers cannot be punished for Samsung’s own errors. To make matters worse, the staff who called me about this was extremely rude and unprofessional.

Samsung’s return terms were also not clearly disclosed at the time of purchase. This is a clear case of poor transparency and bad customer service.

after 3 weeks, I have not received a solution yet. Samsung customer services called me twice only to tell me that they are still busy resolving this, but no outcome yet, and I am still waiting. This is really a waste of time.