MK
McMillan K

1 reviews | Active since Jul 2015

22 Jul 2015, 10:35

Samsung WobbleWashing Machine

I bought a Samsung Wobble machine from Makro Woodmead in and had it delivered in February 2015. I put the machine in a storage unit whilst waiting to move into my new house. I moved into my house in June 2015 and had the machine still wrapped and unused. I thereafter unsealed the machine and on the wash I noticed that the machine had a fault and was not functional.<br> <br> I called Makro who thereafter referred me to Samsung in JHB. My reference number is ***. I have had the technicians come 4 x times to my house and I have had to take some time off work to entertain \repairs"from the team. Two parts have been changed and I am yet to have successfully used this machine ONCE. Its the worst product I have ever encountered and my patience are all warn out. I would like the machine replaced as Samsung service and repair staff cant fix it. its disappointing because I have not even used the machine ONCE and I find that highly irritating that there have been so many call outs without getting the problem resolved. Serial No. WA90H4400SS/FA - Model Number- OBS75DBF800293K. ( DC***F03) the number I called the service centre on ***"""

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jul 2015, 11:45
Official
Hello McMillanK,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA