IJ
Ian J
1 reviews | Active since May 2021
20 Oct 2021, 18:36
Samsung without parts.
Bought a 70 inch samsung tv from Makro. It broke and was told it would be replaced as no parts are available in South Africa. Well management did not even bother to contact me. I am sitting in the dark with a black screen Samsung tv.
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Samsung South Africa's replyOfficial
20 Oct 2021, 18:38 Good evening Ian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply20 Oct 2021, 18:38
Official
Good evening Ian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS