AH
Afzal H
1 reviews | Active since Jul 2011
24 May 2023, 15:12
Samsung with Buy and Get is the worst deal ever
I bough a samsung fridge and chose Dischem vouchers as the Buy and Get reward. 2 of the vouchers have not worked. I have been tring to get feedback from the buy and get call center but they just keep me on hold. I spoke to a Amin Davids who said he was a manager and I havent gotten feedback from him either in 2 weeks. They are really bringing the samsung brand name down. Who can I contact in samsung to help with this issue.
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Replies (3)
Samsung South Africa's replyOfficial
24 May 2023, 15:17Good day Afzal
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply24 May 2023, 15:17
Official
Good day Afzal
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
AH
Afzal H's updateReviewer Update
24 May 2023, 15:23Hi Samsung SA. Please note that i have sent multiples to the following email addresses trying to get feedback, so if you are going to send an email there, please dont bother.
Amin Davids <***>,
***,
fashendr <***>,
wasamlay1 <***>
Amin Davids <***>,
***,
fashendr <***>,
wasamlay1 <***>
AH
Afzal H's update24 May 2023, 15:23
Reviewer Update
Hi Samsung SA. Please note that i have sent multiples to the following email addresses trying to get feedback, so if you are going to send an email there, please dont bother.
Amin Davids <***>,
***,
fashendr <***>,
wasamlay1 <***>
Amin Davids <***>,
***,
fashendr <***>,
wasamlay1 <***>
AH
Afzal H's updateReviewer Update
25 May 2023, 16:35So Vaughn from Samsung headoffice contacted me. He created a conference call to the Samsung Buy and Get call centre and then just wanted to leave it there. I asked him to contact the Buy and Get manager as he was just going to drop the call and leave me speaking to the agent once again to go around in circles. Does samsung really not care about their reputation? If this is not escalated further and getting the right people involved by tomorrow, then on Monday I will log a formal complaint with the CGSO as a first step and then we will take it further from there,
AH
Afzal H's update25 May 2023, 16:35
Reviewer Update
So Vaughn from Samsung headoffice contacted me. He created a conference call to the Samsung Buy and Get call centre and then just wanted to leave it there. I asked him to contact the Buy and Get manager as he was just going to drop the call and leave me speaking to the agent once again to go around in circles. Does samsung really not care about their reputation? If this is not escalated further and getting the right people involved by tomorrow, then on Monday I will log a formal complaint with the CGSO as a first step and then we will take it further from there,