JH
Justin H
1 reviews | Active since Apr 2016
23 Jul 2024, 15:11
Samsung will not replace faulty new phone (within their 6 month's guarantee)
My phone has been non operational since 29 June (refer Samsung repair Centre All Electronics) this is within the Samsung Replacement timeframe (6months) It is now 23 July 2024 and the phone "SIM card reader 1" still does not work. As 29th June was within replacement timeframe I do not understand why Samsung will not replace the handset. I have asked Samsung today why they mislead their clients.
@Samsung, please honour your 6 month replacement timeframe on new phones. The phone was purchased in January
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Jul 2024, 15:12Good day Justin.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply23 Jul 2024, 15:12
Official
Good day Justin.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
JH
Justin H's updateReviewer Update
24 Jul 2024, 09:48Good Day
Please refer to the following in the letter:
"Please note that all Samsung products are covered by the manufacturer's warranty which is carried out
for a period of 6, 12 or 24 months depending on the product from the time of purchase." - MY PHONE WAS PURCHASED IN JANUARY
"You were advised that you are past the 6 -month CPA period and therefore Samsung will honour the
warranty by repairing your device." INCORRECT PHONE WAS PURCHASED IN JANUARY AND I TOOK TO SAMSUNG REPAIR CENTRE IN JUNE (I.E. WITHIN 6 MONTHS).
I sent the phones intake form dated 29 June 2024 to agent yesterday please send me an email address to send to you too as this was obviously not sent to your team.
I do not know why Samsung agent is providing incorrect information in her letter.
I am appalled with the poor service untruths as I have had Samsung phones all my life and I have never experienced such poor service as I am receiving at the moment.
I have shared my Samsung experience with family and friends and will never buy Samsung products again.
If this issue is not resolved I will take to Consumer Watchdog and Social Media.
Thanking you in advance
Please refer to the following in the letter:
"Please note that all Samsung products are covered by the manufacturer's warranty which is carried out
for a period of 6, 12 or 24 months depending on the product from the time of purchase." - MY PHONE WAS PURCHASED IN JANUARY
"You were advised that you are past the 6 -month CPA period and therefore Samsung will honour the
warranty by repairing your device." INCORRECT PHONE WAS PURCHASED IN JANUARY AND I TOOK TO SAMSUNG REPAIR CENTRE IN JUNE (I.E. WITHIN 6 MONTHS).
I sent the phones intake form dated 29 June 2024 to agent yesterday please send me an email address to send to you too as this was obviously not sent to your team.
I do not know why Samsung agent is providing incorrect information in her letter.
I am appalled with the poor service untruths as I have had Samsung phones all my life and I have never experienced such poor service as I am receiving at the moment.
I have shared my Samsung experience with family and friends and will never buy Samsung products again.
If this issue is not resolved I will take to Consumer Watchdog and Social Media.
Thanking you in advance
JH
Justin H's update24 Jul 2024, 09:48
Reviewer Update
Good Day
Please refer to the following in the letter:
"Please note that all Samsung products are covered by the manufacturer's warranty which is carried out
for a period of 6, 12 or 24 months depending on the product from the time of purchase." - MY PHONE WAS PURCHASED IN JANUARY
"You were advised that you are past the 6 -month CPA period and therefore Samsung will honour the
warranty by repairing your device." INCORRECT PHONE WAS PURCHASED IN JANUARY AND I TOOK TO SAMSUNG REPAIR CENTRE IN JUNE (I.E. WITHIN 6 MONTHS).
I sent the phones intake form dated 29 June 2024 to agent yesterday please send me an email address to send to you too as this was obviously not sent to your team.
I do not know why Samsung agent is providing incorrect information in her letter.
I am appalled with the poor service untruths as I have had Samsung phones all my life and I have never experienced such poor service as I am receiving at the moment.
I have shared my Samsung experience with family and friends and will never buy Samsung products again.
If this issue is not resolved I will take to Consumer Watchdog and Social Media.
Thanking you in advance
Please refer to the following in the letter:
"Please note that all Samsung products are covered by the manufacturer's warranty which is carried out
for a period of 6, 12 or 24 months depending on the product from the time of purchase." - MY PHONE WAS PURCHASED IN JANUARY
"You were advised that you are past the 6 -month CPA period and therefore Samsung will honour the
warranty by repairing your device." INCORRECT PHONE WAS PURCHASED IN JANUARY AND I TOOK TO SAMSUNG REPAIR CENTRE IN JUNE (I.E. WITHIN 6 MONTHS).
I sent the phones intake form dated 29 June 2024 to agent yesterday please send me an email address to send to you too as this was obviously not sent to your team.
I do not know why Samsung agent is providing incorrect information in her letter.
I am appalled with the poor service untruths as I have had Samsung phones all my life and I have never experienced such poor service as I am receiving at the moment.
I have shared my Samsung experience with family and friends and will never buy Samsung products again.
If this issue is not resolved I will take to Consumer Watchdog and Social Media.
Thanking you in advance