RE
Russel E
1 reviews | Active since Dec 2020
15 Feb 2023, 18:11
Samsung will not come to repair new air conditioner
I purchased and installed new Samsung air conditioner on the 5th of December 2022. On the 16th Jan 2023 it started to leak and the installer logged a call to have Samsung come and look at what the problem was. It is the 15th of February 2023 and still Samsung has not been out to sort out the problem. Pathetic service. Their warranty means nothing.
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Samsung South Africa's replyOfficial
15 Feb 2023, 18:13Good evening Russel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply15 Feb 2023, 18:13
Official
Good evening Russel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM