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SHARON S
1 reviews | Active since Apr 2021
23 Feb 2022, 16:45
Samsung will never see my business again!
Upgraded to a S9 cell phone but decided to continue using my S8. I then switched on the S9 to use it and it was faulty so I sent it in for repairs. Samsung confirmed the phone was "brand new" but because the warranty had expired (whilst it sat in its box in my cupboard!) they refused to fix without charging me an exorbitant amount. Apparently it was my responsibility to switch the phone on within 7 days of receiving it to check that I was not sold a piece of $#^% and because I did not do this they refuse to fix it without charging me R1600 to replace the "new" battery!
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Replies (2)
Samsung South Africa's replyOfficial
23 Feb 2022, 16:46Good day Sharon ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply23 Feb 2022, 16:46
Official
Good day Sharon ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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SHARON S's updateReviewer Update
24 Feb 2022, 15:53Could Samsung kindly address complaints by responding via a phone call to your clients? I have NOT been contacted although you have written on my complaint that you have addressed and resolved the issue?? That is a blatant lie.
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SHARON S's update24 Feb 2022, 15:53
Reviewer Update
Could Samsung kindly address complaints by responding via a phone call to your clients? I have NOT been contacted although you have written on my complaint that you have addressed and resolved the issue?? That is a blatant lie.