1 reviews | Active since Aug 2015
Samsung will fall
I bought a Samsung galaxy note 10 in 2020. When I bought my phone I found our that it had an audio fault. This tear I updated the software and the phone started freezing, restarting and it eventually went blank. I called Samsung and they arranged for my phone to be collected and repaired, indicating that I needed to include the invoice as proof of payment and my phone will be fixed. They collected my phone and took to a repair shop that they never notified me about. The repairshop wants R8000 claiming my phone was tempered with. Now when I reject the quotation they tell me about a quotation fee that they never notified me about from the beginning. Samsung is now distancing themselves from the whole issue but they are the ones who collected my phone from my house.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM