AF
Adri F
1 reviews | Active since Feb 2011
29 Aug 2025, 16:33
Samsung will do everything not to honor their warranty
Bought a new Samsung washing machine- just over a year ago Previously had a speed Queen and Defy- both older than 20 years Recently my Samsung stopped draining. Technician comes out and cancels my warranty as the outlet goes on the grass and not into a drain (Septic tanks). I have never connected my machines to the septic tanks (for over 30 years) as this places too much extra water in them. No matter how hard I explain this to Samsung- they will not honor the warranty. Do Not ever buy Samsung- as they will do everything in their power not to fix an very obvious weakness in their top-loaders
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Replies (2)
Samsung South Africa's replyOfficial
29 Aug 2025, 16:34Good day Adri
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply29 Aug 2025, 16:34
Official
Good day Adri
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
AF
Adri F's updateReviewer Update
06 Sept 2025, 10:13Thank you very much- it was repaired under warranty- so very happy
AF
Adri F's update06 Sept 2025, 10:13
Reviewer Update
Thank you very much- it was repaired under warranty- so very happy