RR
Ray R
1 reviews | Active since May 2018
18 Jan 2021, 09:12
Samsung will always cost you!!!
I bought a samsung galaxy s7 edge in 2016. 2 years later the battery just started running down. I complained but all i ws told was to take it in for an assessment and repair which i did in 2018 to Samsung. Battery repaired and now 2 years later same problem. Is this going to happen with each samsung i buy? My phone looks brand new ,not a single scratch on it yet its so useless. Im very dissapointed in your quality. I get why people are switching to Huawei. I think i will too. Your phones are high maintenance ****
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Replies (5)
Samsung South Africa's replyOfficial
18 Jan 2021, 10:17Good morning Rehana,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Jan 2021, 10:17
Official
Good morning Rehana,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
RR
Ray R's updateReviewer Update
18 Jan 2021, 12:47It has caused a major inconvenience because my phone keeps letting me down. I have complained about this before and i am convinced I was given a defect at the time because a friend bought hers the same time and hers is still going strong. I really hope this is sorted as i cant afford a new phone everytime and I need a reliable phone. Awaiting to hear from you guys. Thanks for the prompt response.
RR
Ray R's update18 Jan 2021, 12:47
Reviewer Update
It has caused a major inconvenience because my phone keeps letting me down. I have complained about this before and i am convinced I was given a defect at the time because a friend bought hers the same time and hers is still going strong. I really hope this is sorted as i cant afford a new phone everytime and I need a reliable phone. Awaiting to hear from you guys. Thanks for the prompt response.
RR
Ray R's updateReviewer Update
18 Jan 2021, 14:41What was even your point in getting someone to contact me only to get told to do the same thing and fix the battery again and then see how long it lasts? This brand has let me down today.
RR
Ray R's update18 Jan 2021, 14:41
Reviewer Update
What was even your point in getting someone to contact me only to get told to do the same thing and fix the battery again and then see how long it lasts? This brand has let me down today.
RR
Ray R's updateReviewer Update
18 Jan 2021, 23:50Re: Good Evening Rehana,
Your concerns have been duly noted.
As per contact made with reference number:***, by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and final response has been provided.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
In response to the above, no problem was solved. Basically you guys said I should continue to fix my battery each time its faulty and maybe you wil see if there's an issue after that. What a bad way to handle this.
In response to the above, no problem was solved. Basically you guys said I should continue to fix my battery each time its faulty and maybe you wil see if there's an issue after that. What a bad way to handle this.
RR
Ray R's update18 Jan 2021, 23:50
Reviewer Update
Re: Good Evening Rehana,
Your concerns have been duly noted.
As per contact made with reference number:***, by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and final response has been provided.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
In response to the above, no problem was solved. Basically you guys said I should continue to fix my battery each time its faulty and maybe you wil see if there's an issue after that. What a bad way to handle this.
In response to the above, no problem was solved. Basically you guys said I should continue to fix my battery each time its faulty and maybe you wil see if there's an issue after that. What a bad way to handle this.
RR
Ray R's updateReviewer Update
20 Jan 2021, 18:17As you said you "Addressed" the matter so please explain why you guys are still trying to call me? Like i said , my battery runs down so a phonecall would eat my battery. Send me an email if its suddenly important then.
RR
Ray R's update20 Jan 2021, 18:17
Reviewer Update
As you said you "Addressed" the matter so please explain why you guys are still trying to call me? Like i said , my battery runs down so a phonecall would eat my battery. Send me an email if its suddenly important then.