Samsung? Where is my feedback?

I purchased a S21 in the month of march 2021 and did the request for my buds and my tag. 2 months later im still waiting for my delivery to happen. I have been phoning since march to find out whats been going on but yet not getting any happyness from it. First it was my claim was declined even tho i requested it in the time period given to me, then to get told there is no stock even tho people that claimed there buds and tag after me has received there buds and tag. Now i am done and this is why im writing this 2 months to wait for 1 package and getting told i will get feedback from the consultant "escalating" my request and yet 2 months later im still waiting for my feedback. As a loyal samsung user for years i get treated like im just a number almost everything in my house is samsung from my phones ,HHD to my fridge my tv ect. Evrythung is samsung but yet 1 small package that was suppose to come to me isnt coming to me. I am completely fedup with the lack of intrest in my claim and no feedback given . Come on samsung take care of loyal customers