Samsung - what a nightmare

<p>My son turned 13 on Monday. He needed the phone and we went to CellC and took the Samsung J7. CellC told us that we needed to go to the Samsung store at Clearwaters Mall to redemm the reward. On his birthday we went to Northgate and suprised him with the new phone. We then set out for Clearwater. On arrival we went to the Samsung shop on the first floor. They claimed to know nothing about it and sent us to CellC. They in turn referred us to the Samsung shop on the ground floor. Walking in, the employee behind the counter could barely tear himself away from the game he was playing. He then started to claim it had expired, blaming everyone from CellC. He called his manager Pieter who ambled in and also started blaming everyone but samsung. He was obnoxious and rude and at that point I would have happily shoved the phone where the sun did not shine. We then went to the MTN shop who apparently had a Samsung rep - however it was his day off. Eventually today, three days later we were able to get the stupid thing verified. I work in Rosebank within two hundred metres of the mall. They have stock. However it is going to take two to three weeks becuase they are going to courier it. It is the stupidist thing I have ever heard. I want the thing today - it is a birthday present - something that they just do not seem to understand. Quite frankly after all of the wastage of petrol etc I would personally throw in the Accessory kit as a sweetner. Very, very disallusioned with Samsung and will never upgrade with them again</p>