Samsung what a joke

<p>I want to start this review asking each and every one including samsung how long can you survive in today era without a fridge and freezer and what do you do when with your frozen goods and goods that needs to be kept refrigerated when your fridge suddenly doesnt work?</p> <p> </p> <p>I have a Samsung Side by Side fridge Model RSH7PNSW and for those who knows not a very cheap fridge/freezer combo eather. I purchased this machine in March 2013. on Mondqay evening 16 May 2016 I noticed that my frozen goods is deforsting and my goods in the fridge is getting warmer which means my fridge wasnt making cold anymore. knowing my fridge is outside the 2 year warranty I noticed that Samsung has a sticker on the fridge saying " 10 YEAR WARRANTY ON THE DIGITAL INVERTER COMPRESSOR"</p> <p>I contacted Samsung customer care number where they notified me that the fridge is outside its 2 year warranty but still inside the 10 year compressor warranty they stressed out that i am not allowed to use any one else except a Samsung Service agent otherwise I will loose my warranty but I have to pay for the call out as well as the labour. look I didnt receive any documents proofing this statement regarding the warranty and not even on the sticker does it say terms and conditions will apply. but because i am desprite in having my expensive fridge in a working order i agreed and here my headache started.</p> <p>the service consultant then said that they do not have a service agent in Nelspruit (Believe it or not no service agent in Nelspruit the capital city of Mpumalanga) she said the closet is Middelburg 200Km away from Nelspruit. she wanted to give me their number and refused as I know a they will charge me per Km there and back and that will be way to expensive even more than the actuall compressor. she then said I can use Evander and Standerton places that is even further away. I refused again and she said she will come back to me.</p> <p>A couple of hours she phones back telling me that Middelburg is the closest and if I dont want them to come to me maybe I must load the fridge on a bakkie and take to them. what a redicouls request I have to load a nearly 200kg bulk fridge load on a bakkie and drive 200km just to verify if it is the compressor. I have never in my life heard of such an absurd request which I rejected and started complaining and getting obviously very aggitated she the said she will come back to me.</p> <p>here is where it gets frustrating funny she phoned me back after a couple of hours and suddenly samsung remebered they actually do have a service agent in Nelspruit Ku-Shane Technologies (which if you go on their website is an IT Company) I couldnt log the service call for the next day cause I was out of town but confrimed the service for theThursday the 19 May 2016 on reference number *** she even said this call is recorded and everything.</p> <p>the morning of Thursday the 19 May 2016 I phoned Ku shane to hear what time they planning to come to my house as I want to plan my day they then said they dont have any service call from samsung for my fridge. believe me early in the morning this is the last thing you want to hear. I then phoned samsung there the service lady said they cancelled the call cause it is outside the 2 year warranty I explained to het that this was already explained to me and the call was made to verify the compressor as this is still under warranty. she didnt understand anything and started explaining that if i use any one else I will loose the warranty on the compressor, at this time i was very angry and told her i know this that is why the call was logged with ku shane I ALSO ASKED WHY IF THEY CANCEL A CALL DONTTHEY NOTIFY ME THEN I COULD REMIND THEM WHY THIS CALL WAS LOGGED i gave her 1 hour to sort this out.</p> <p>A COUPLE of hours later Ku shane contact me (NOT SAMSUNG) telling a call was log but they can only help me on Mondat the 23 May 2016 as their technician is on leave or something i wasnt happy and insisted on getting helped today as samsung promised me on Tuesday already I told her i will speak to samsung again.</p> <p>when i contacted samsung again i asked for a manager and they put me trough to a supervisior I explained to her my whole story calmly and she then said yes she logged the call with ku shane i told her they can only assist me monday and i cant wait that long, she asked me to hold on in the back round i could hear she was asking someone that maybe they must try to get another technician to assist me but they scared if it is the compressor. they then put me hold with music after holding on long she told me they trying to phone other people but no one can help me that day but they will keep on trying she will phone me back. a couple of hours later ku shane phones me back (YES NOT SAMSUNG) to say they want to come to my house to look at the fridge.</p> <p>at my house both technicians dont even have meters to test the electricity on the fuses i then discovered that the guy working on the fridge doesnt even work for ku shane ( NOW SAMSUNG WHY CAN KU SHANE USE PEOPLE THAT IS NOT PART OF THE SAMSUNG SERVICE CENTRE TO WORK ON THE FRIDGE BUT I CAN'T THIS SEEMS ODD AND FISHY) The technician didnt even know the box on the top of the fridge is where the pc boards is. he said he is 90% sure it is the compressor but he will have to take the fridge with him I refused at the is a 200kg fridge and 3 guys will not manage the fridge will scratch and maybe even fall. he then said he will come the next day with a wire that will bypass the electrics and work directly on the compressor to confirm if it is the compressor.</p> <p>the next day which is Friday 20'th May 2016 he contact me to come and test the compressor he conect his wires plugs it in and there he trips my main house power and says its definetly the compressor this seemed very odd but any case I am delighted as we have the problem eventually he said he will contact Ku shane and let them order the compressor. on my return to my office samsung phones me but they only want me to rate their service I complaint gave them the worse rating with facts she told me Samsung values their customers and I said I cant believe that she said some one from Samsung will investigate this yeah right havent heard anything yet.</p> <p>Monday the 23 May 2016 I hear NOTHING FROM KU SHANE NEITHER SAMSUNG (BUT THIS DOESNT SURPRISE ME AS SAMSUNG NEVER PHONES BACK) This morning Tuesday 24 May 2016 I phones Ku Shane to hear when are they going to get the compressor and here my headache started again. ku shane then told me that their technician doesnt believe the other technician (that doeant work for them) that it is the compressor he believes it is a swicth on the inverter that is faulty and he first wants to come and have a look. now i want to know this wiring that the guy did on Friday how do i know that didnt blow the switch.Now no one phones me every one just does there own thing i requested this guy to come and sort it out quickly it is already 1PM and I have heard anything from them. i obviuosly phoned samsung again spoke to a supervisor as this has been a week and no one knows yet what is wrong nor even cares she told me she will follow up and get back to me (and yes no suprise I still have not heard from them)</p> <p>I havent even been told what the call out fee is people just pitch at my house do stuff that doesnt seem right</p> <p>so Samsung just remember after sales service is just as important as the product itself. i would think in a competitive market like yours you would step up your game but no it seems you getting arrogant about your sales.</p>