1 reviews | Active since Jul 2011
SAMSUNG WHAT A DISGRACE
<p>Mall of the South branch of SAMSUNG had a promo on tv's. Asked them to get one. After a couple of days no joy. The promo was coming to an end so they said pay now and you will get it at the special price so I did. Not once has anyone bothered to contact me it has all come from my side. Excuses given were that this tv had been discontinued but wait they then found one somewhere. Needless to say that the tv never arrived and after about a 3 week wait I asked for my money back. Over a week has passed and still no refund. SAMSUNG I WANT MY MONEY BACK R13000.00 TO BE EXACT. CAN SOMEONE IN YOU ORGANISATION PLEASE CONTACT ME TO EXPLAIN WHY A HUGE INTERNATIONAL COMPANY CAN BE SO *********** AND GIVE SUCH BAD SERVICE. G.MARTENS ********** </p>
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This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
