TG
Thiran G

1 reviews | Active since Jun 2019

03 Dec 2019, 11:24

Samsung Website Note 10 False Advertising

I have been in the market to upgrade for a new phone and had browsed on the Samsung website to have an overview on the Samsung Galaxy Note 10. On the very bottom of the page i noticed the option for the Samsung Care Plus which was going on promotion for R499 specifically for the Samsung Galaxy Note 10. After procuring the Note 10 I am told by Samsung that the Samsung Care Plus cover which is still advertised on there website and has no clear indication that the deal has expired has actually expired.

This to me and my personal opinion is considered FALSE ADVERTISING. No where on the link is there terms and conditions nor is there any indication of the deal being expired!!! I then on top of that have to deal with an *********** manager who assured to contact yesterday to provide feedback and send me and email but never happened.

I would like to make the Public aware of these discrepancies on Samsungs websites and be assured that not every you read on there website is factual. It clearly isn't factual or best practice to have something that has expired according to Samsung in October, and now we in December still up on the website!!!!

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply03 Dec 2019, 11:30
Official
Good day Tirhan
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
TG
Thiran G's update03 Dec 2019, 16:20
Reviewer Update
Why am I not surprised. Another blatant lie by Samsung. I still have not been contacted and it already almost COB if not already for Samsung!!!!
Samsung South Africa
Samsung South Africa's reply10 Dec 2019, 13:35
Official
Hi Thiran

Please send us a private message with your contact details or alternatively email us on tellus @samsung .com.
 Kind regards,
The SamsungSA Team:^