Samsung wearable Gear Fit 2 Pro

Proud owner of Gear Fit 2 Pro.Unfortunately after a fall the glass was cracked.Phoned Samsung customer care and was assured "no problem" We live in the south of Jhb.Deon wired at Mall of the South can do the repair.Went to Deons and was told no we cannot.Directed to MM Electronics in Rivonia Road even phoned them to confirm.Travelled across town but was told on arrival "we need to quote you first ,but it will cost you more than a new Gear Fit 2 Pro.Suggest you buy a new one" I could have saved a lot of time and fuel if I was told this at the outset. I will look for an alternative product now. Thank you