MW
Michael W
1 reviews | Active since Jun 2019
10 Jun 2019, 09:46
Samsung: "we do not support international warranty in South Africa"
Came to South Africa with a monitor which on the second day of usage displays a vertical green line in the centre (broken display) and Samsung support tells me that international warranty is not 'supported' (verbatim: "we do not support international warranty in South Africa").
I've got a Samsung fridge, oven/hob, 2 TVs, mobile phone and home theatre with speakers. Rest assured this will be the very LAST Samsung purchase I am ever going to do. And I will just return the broken monitor under warranty back in the country where I purchased it.
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Replies (5)
Samsung South Africa's replyOfficial
10 Jun 2019, 09:47Good day Michael
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply10 Jun 2019, 09:47
Official
Good day Michael
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
10 Jun 2019, 09:51Good day Michael
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply10 Jun 2019, 09:51
Official
Good day Michael
Herewith your reference number:
***
SamsungSA:^LZ
MW
Michael W's updateReviewer Update
10 Jun 2019, 10:34What does this mean? Will they reach out to me? Do I have to initiate contact? I've seen this response on other threads.
MW
Michael W's update10 Jun 2019, 10:34
Reviewer Update
What does this mean? Will they reach out to me? Do I have to initiate contact? I've seen this response on other threads.
MW
Michael W's updateReviewer Update
11 Jun 2019, 08:16Like I suspected, nobody has been in contact. This is just Samsung trying to appear as engaging as possible but not addressing any real issues.
MW
Michael W's update11 Jun 2019, 08:16
Reviewer Update
Like I suspected, nobody has been in contact. This is just Samsung trying to appear as engaging as possible but not addressing any real issues.
MW
Michael W's updateReviewer Update
11 Jun 2019, 09:49Phoned in and rep confirmed that international warranty is not supported in South Africa. @Samsung, why are you wasting my time (and money)?!? #NeverAgainSamsung
MW
Michael W's update11 Jun 2019, 09:49
Reviewer Update
Phoned in and rep confirmed that international warranty is not supported in South Africa. @Samsung, why are you wasting my time (and money)?!? #NeverAgainSamsung