NA
Nabiel A

1 reviews | Active since Apr 2017

23 Apr 2017, 06:34

Samsung waterfront repairs

<p>I would like to let people know about Samsung v and a waterfront poor and dishonest service I took my s6 edge in for repairs after one month of calling and waiting phone still not repaired ,first it was said they waiting on a part then it must go to jhb after all the wait they said they needed proof of purchase I asked the guy Mr banty why now only? I was so angry then he apologise and said phone will be done at 2pm after that he calls again and said unfortunately they can't fix phone is out of warranty. Samsung is a huge company with allot of clients you guys really need to do something about your bad services.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Apr 2017, 09:30
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA