JP
Jacobus P
1 reviews | Active since Aug 2023
25 Jul 2024, 19:33
Samsung water proof woes
I have a Samsung S20. They advertise the phone to be water proof. Perfect, it is so. My phone dropped into water while I was working. Totally submerged. I picked it up and it was still working. Wonderful I thought. But after 2 weeks, it happens that the charging port was damaged - rusted. So much for the water proof phone of Samsung. I'm disappointed.
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Samsung South Africa's replyOfficial
25 Jul 2024, 19:35Good day Hannes
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply25 Jul 2024, 19:35
Official
Good day Hannes
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM