RP
Reno P

1 reviews | Active since Nov 2016

18 Nov 2016, 13:58

Samsung watches has nearly no warranty

<p>Bought Samsung Gear S watch in December 2014. Really handled the watch with care and charged as supposed to. Although it's water resistent i never tried or used it in water. After about 16 months of use the battery started with the normal battery issues and not lasting as long as it used to. Within 2 months it was down to a bout an hour. After a long debate and hassle with vodacom and sending the unit just to repair the battery, Vodacom said they do not have the spares. No solution. Then have to send it to a samsung repair center to repair and they tell me it will cost R 3300 for repairs because the battery cannot be replaced seperately. SOOO in other words, DO not BUY samsung watches as they will only last a few months and then you have to basically buy a new one. This is just a battery issue, but have to replace the whole unit.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Nov 2016, 17:02
Official

This is to acknowledge receipt of your complaint.

Kindly note your query is currently in escalation with our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team