SH
Suzanne H
1 reviews | Active since Nov 2019
01 Mar 2022, 14:55
Samsung watch lies
Samsung Watch Active 2 and Samsung Watch 3 are avertised as having ECG, however, and please take note of this, THESE FUNCTIONS are DISABLED for South African users and you cannot use it. Dont fall for promises like it will be available as soon as they get clearance. I have been waiting 4 years for this function. Guess what, it is still not available yet. My advise, buy a different brand. There are a number of other brands that have ECG and BP fully working
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Replies (2)
Samsung South Africa's replyOfficial
01 Mar 2022, 15:21Good day Suzanne ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply01 Mar 2022, 15:21
Official
Good day Suzanne ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
SH
Suzanne H's updateReviewer Update
01 Mar 2022, 19:19Yet I paid the full amount for my watches and not a discounted price seeing that it lacks the most important functions, which is not available.
What a farce. As a Samsung supporter, I am seriously disappointed in this answer. You are not even saying it will be available soon and strangely there are instructions on how to install and use mentioned functions with the Samsung Health Monitor app on your website for South Africa
Samsung.com/za/apps/samsung-health-monitor
It is all missleading. Could have bought a different brand 5 times less expensive and still would have had all the functions I am currently stuck with, but with a much longer battery life.
What a farce. As a Samsung supporter, I am seriously disappointed in this answer. You are not even saying it will be available soon and strangely there are instructions on how to install and use mentioned functions with the Samsung Health Monitor app on your website for South Africa
Samsung.com/za/apps/samsung-health-monitor
It is all missleading. Could have bought a different brand 5 times less expensive and still would have had all the functions I am currently stuck with, but with a much longer battery life.
SH
Suzanne H's update01 Mar 2022, 19:19
Reviewer Update
Yet I paid the full amount for my watches and not a discounted price seeing that it lacks the most important functions, which is not available.
What a farce. As a Samsung supporter, I am seriously disappointed in this answer. You are not even saying it will be available soon and strangely there are instructions on how to install and use mentioned functions with the Samsung Health Monitor app on your website for South Africa
Samsung.com/za/apps/samsung-health-monitor
It is all missleading. Could have bought a different brand 5 times less expensive and still would have had all the functions I am currently stuck with, but with a much longer battery life.
What a farce. As a Samsung supporter, I am seriously disappointed in this answer. You are not even saying it will be available soon and strangely there are instructions on how to install and use mentioned functions with the Samsung Health Monitor app on your website for South Africa
Samsung.com/za/apps/samsung-health-monitor
It is all missleading. Could have bought a different brand 5 times less expensive and still would have had all the functions I am currently stuck with, but with a much longer battery life.