Samsung watch in for repairs 4 weeks now

my watches was returned 22/12/2018. it was sent to Samsung. they told me I would get the watch back 10/10/2019 as the motherboard needs to be replaced under warranty. last week I called again and they said they are pushing for 18/01/2019. this is now a month later and yet my phone is not back. this is not acceptable at all and they do not want to give me a new watch on this issue. when I called there today they dropped the phone 4 time as I had to call back every time. when I ask for the manager then only I get through to someone who can help. I will go to the media with his as it is not on to wait so long for a faulty watch from Samsung side and I bought this at Makro 7 months back with a year warranty. this is not good quality at all. why sell a product like this? Regards Jacoba ********** 063