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Anja D
1 reviews | Active since Oct 2014
30 Apr 2019, 15:23
Samsung Watch - Huge Disappointment
I bought a new Gear fit 2 pro 03/06/2018 at the Clearwater store. In January only 7months later my strap broke took it back to them (26/01/2019) and had to pay R399.99 to get it fixed NOW 3 months later my strap broke again, guess it will cost me another R400.00 odd bucks to get it fixed!
REALLY Samsung..... you expect me to pay R3000.00 for something that can't even last a year???? Shouldn't this watch be a bit stronger?? It is after all a watch for FITNESS.... My previous watch never gave any problems for at least 4 years....
Will definitely not buy a Samsung watch again. Really disappointed in the brand!!!
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
30 Apr 2019, 15:25Good day Anja
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply30 Apr 2019, 15:25
Official
Good day Anja
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
30 Apr 2019, 15:46Good day Anja
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply30 Apr 2019, 15:46
Official
Good day Anja
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ