SAMSUNG WATCH BURNT MY WRIST!

I have had and still have many Samsung products. I was a proud Samsung user until very recently.

Firstly in Nov/Dec 2020 I upgraded to a Samsung s20FE with the free galaxy buds promo - after months of trying to redeem and speaking to customer service - still nothing. I had given up and started considering migrating to Apple.

This decision is now very clear. I have a Samsung Galaxy watch 42mm after having a faulty Fitbit (regretting this now as Fitbit's customer care was actually a lot better!!!!). I really did love my Samsung until it actually burnt my wrist very badly while driving and smoke started coming out of it. Yes smoke. I had to stop to get it off as quickly as possible due to the pain. I visited multiple stores, spoke to customer service twice and e-mailed. All told me there was nothing they can do as it is out of warranty. However, even if out of warranty - a product should not cause harm to you - especially not one attached to your wrist for long periods of time.

I have still not heard back from the e-mail that was sent 2 days ago already.

Going through the Samsung threads - it seems I am not the only one disappointed in there after service. Samsung's after care service and care for loyal existing customers is severely lacking.

I doubt I will be persuaded to buy Samsung again.