RM
Rebecca M
1 reviews | Active since Sept 2021
02 Sept 2024, 15:22
Samsung Watch and Discovery Health app not compatible due to update in software
My Samsung watch and Discovery Health app are no longer compatible due to an update on the Discovery app, yet Samsung can't give me an estimation as to when the update from Samsung's side will happen. I am losing out on my rewards due to this. I bought a Samsung Watch to track my fitness and get rewarded with Discovery Health and now its all in vain. The operator didn't know when the new update would happen.
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Samsung South Africa's replyOfficial
02 Sept 2024, 15:24Good day Rebecca
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply02 Sept 2024, 15:24
Official
Good day Rebecca
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM