Samsung Watch 4 - DO NOT BUY! Worthless piece of nonsense.

I bought a Samsung Galaxy watch 4 mid-December 2021 (my watch is basically brand new). From the onset this watch has been giving me problems (and note that this watch is worth +- R5000 so it is not a cheap item).

1. When I activate an exercise, the distance covered & speed is way off (seems like Samsung and the GPS points are not connecting). 2. The watch struggles to sync with Strava, not all exercises are picked up on the Strava app and when it does the results are drastically different to the watch (it is an absolute nightmare to sync the two and the most common solution on Google is to restore factory settings on your watch and try again - meaning I lose ALL my data every-time so what is the point of having this watch?). 3. Some days the watch doesn't register a single step even though I was active (my step counter stays on 0). 4. Some days when I want to activate an exercise (like a run or a walk), the watch doesn't allow me to select any exercise type (almost like it froze). 5. The watch face changes by itself (from analog to digital). 6. One day the watch randomly started displaying WhatsApp conversations of 3 months ago.

I searches everywhere on the Samsung website for a contact email address but the website is everything except user friendly. It just takes you to a set of general FAQ's and you have to accept the answer to get there which is not applicable at all.

I finally found a site where I can log a query. I logged one and the response I got from Samsung was to reset my watch - just like that, short and sweet? As if I am a dumb worthless customer? Every single piece of advice on their website says "reset", like I haven't tried that 100's of times since I got the watch. And the best part is, when you want to respond to the query you have to log a new one on a generic form which will probably result in another "reset" response.

I paid a LOT of money for a useless piece of Samsung equipment which is totally unacceptable. Never ever consider buying one of these watches. For the same price you can get an amazing Garmin (which I had before this and I was stupid enough not to stick to).

I want a response from Samsung ASAP as to what they are planning on doing to fixed their sub-par product I have bought.